Forgot password. Reset password or username. You have access to Send Money. Switch to FNB. Do it now. What happens if I send money to the wrong cellphone number? What is the maximum balance of the eWallet? What is the maximum amount that an FNB customer can send to an eWallet? How does the recipient get cash?
Why is my Send Money transaction blocked or why is the limit reduced? How can I protect my eWallet funds? What if I have another query or need to speak to someone about my eWallet problem? Can I send money from any FNB account?
What is the maximum amount that an FNB customer can send to a recipient? What documents do I need to have to send money to Zimbabwe? What is the currency that the recipient receives money? What happens If the transaction fails and the message asks me to provide the FNB branch with my updated documents? What if I don't send the voucher details to the recipient? What if my recipient misplaces their voucher details?
What if the recipient provides the incorrect voucher reference number? What if the recipient does not produce their ID card when collecting the funds? What if the recipient provides the incorrect transfer amount? What happens if the recipient does not collect the funds?
What happens if I want to change my transaction and I have already sent money? What documents do I need to have to send money to Mozambique? What if I am asked in a message to provide the FNB branch with my updated documents? What is a transfer code? What if the recipient provides the incorrect transfer code? What if the recipient does not collect the funds? What if I want to change my transaction, and I have already sent money?
Send money to FAQs Contact us Do it now! Do it now! Please note that on your third failed attempt , your profile will be blocked. This is your third and last attempt available. Your profile will be blocked if you fail to enter your login details correctly. If you continue to use the website please note we use cookies to provide you with the best possible web experience, which includes performing analytics and showing you relevant advertising.
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Method 1. Prepare to initiate the withdrawal process. Since the PIN expires within a few hours of you receiving it, consider going through the mobile phone part of the process while at the ATM. Exclude the quotation marks. Follow the directions on your screen to do so. Press "1" to select "Withdraw Cash". Your eWallet will send you a text message that contains a unique four-digit PIN.
The PIN will expire in 16 hours from the time you receive the text message. This is the green button on most ATM keypads. You can also select "Cardless Services".
Enter your mobile phone number on the keypad, then select "Proceed. Enter the four-digit eWallet PIN you received via text message. Enter a withdrawal amount. This amount must be less than or equal to the funds in your account. The ATM should dispense your cash accordingly.
Verify that your transaction has ended before leaving the ATM. You have successfully withdrawn money from eWallet via ATM! You can also press "Cancel" to void the transaction. Method 2. Withdrawing from an FNB-supported retailer requires you to use your mobile phone to request a withdrawal and an accompanying PIN; you will then have to travel to the closest supported retail store to withdraw your money. This will take you to the PIN screen. Visit any one of the following South African retail stores.
Make a purchase at a supported retailer using a credit or debit card. You cannot withdraw from eWallet without first making a purchase with a card.
Select "Withdraw cash" at checkout. You may have to ask your retailer to enter this information for you. Specify the amount of cash you want withdrawn from eWallet.
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